How to Get Help with Assembly Issues

Since we can’t be there in person, we need information to assist you effectively. Our assembly experts can usually troubleshoot and provide solutions with just a few photos and the pack date. Here’s what we need from you:

1. Photos:
   • A close-up of the front cover of your instruction manual, or the sticker on the item or box.
   • If you can’t send a photo, provide the number starting with B34 from the front cover of the instruction manual and the manufacture date. Click here for examples. 
   • Any photos or videos that help illustrate the issue.
2. Issue Description:
   • A detailed description of the problem you’re experiencing.
   • The step number you're on from the manual, if applicable.
3. Contact Information:
   • Your name, shipping address, and phone number in case replacement parts are needed.

Please allow up to two business days for assembly assistance.